Zappos vs DSW

Customer Service Comparisons



Best Customer Service Rating

Zappos has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Zappos169.6552
DSW63.72106

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Zappos has had 52 total customer service ratings of which 41 have been positive and 11 have been negative. This has resulted in an overall classification of Satisfying.
  • DSW has had 106 total customer service ratings of which 12 have been positive and 94 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: