Zappos vs DSW
Customer Service Comparisons
Best Customer Service RatingZappos
has the best overall customer service rating based upon the companies you have selected to compare.
Below is a look at the overall customer service ratings provided for each company that is being compared:
|Company||Rating||Reviews||Issue Resolution||Reachability||Cancellation||Friendliness||Product Knowledge|
The rankings listed in the table above were calculated from the following ratings:
- Zappos has had 52 total customer service ratings of which 41 have been positive and 11 have been negative. This has resulted in an overall classification of Satisfying.
- DSW has had 138 total customer service ratings of which 15 have been positive and 123 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time: