REI vs Sports Authority

Customer Service Comparisons



Best Customer Service Rating

REI has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
REI126.4010
Sports Authority49.28154

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • REI has had 10 total customer service ratings of which 4 have been positive and 6 have been negative. This has resulted in an overall classification of Acceptable.
  • Sports Authority has had 154 total customer service ratings of which 26 have been positive and 128 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: