REI vs Gander Mountain

Customer Service Comparisons



Best Customer Service Rating

REI has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
REI126.4010
Gander Mountain86.7495

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • REI has had 10 total customer service ratings of which 4 have been positive and 6 have been negative. This has resulted in an overall classification of Acceptable.
  • Gander Mountain has had 95 total customer service ratings of which 33 have been positive and 62 have been negative. This has resulted in an overall classification of Acceptable.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: