Pep Boys vs Firestone

Customer Service Comparisons



Best Customer Service Rating

Pep Boys has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Pep Boys54.51279
Firestone30.07117

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Pep Boys has had 279 total customer service ratings of which 55 have been positive and 224 have been negative. This has resulted in an overall classification of Disappointing.
  • Firestone has had 117 total customer service ratings of which 5 have been positive and 112 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: