Pep Boys vs Firestone
Customer Service Comparisons
Best Customer Service RatingPep Boys
has the best overall customer service rating based upon the companies you have selected to compare.
Below is a look at the overall customer service ratings provided for each company that is being compared:
|Company||Rating||Reviews||Issue Resolution||Reachability||Cancellation||Friendliness||Product Knowledge|
The rankings listed in the table above were calculated from the following ratings:
- Pep Boys has had 279 total customer service ratings of which 55 have been positive and 224 have been negative. This has resulted in an overall classification of Disappointing.
- Firestone has had 117 total customer service ratings of which 5 have been positive and 112 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time: