Home Depot vs Lowe's

Customer Service Comparisons



Best Customer Service Rating

Home Depot has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Home Depot77.221,177
Lowe's54.571,325

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Home Depot has had 1,177 total customer service ratings of which 351 have been positive and 826 have been negative. This has resulted in an overall classification of Disappointing.
  • Lowe's has had 1,325 total customer service ratings of which 246 have been positive and 1,079 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: