Geico vs Travelers

Customer Service Comparisons



Best Customer Service Rating

Travelers has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Travelers107.406
Geico43.95461

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Travelers has had 6 total customer service ratings of which 3 have been positive and 3 have been negative. This has resulted in an overall classification of Acceptable.
  • Geico has had 461 total customer service ratings of which 56 have been positive and 405 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: