Facebook vs eBay
Customer Service Comparisons
Best Customer Service RatingeBay
has the best overall customer service rating based upon the companies you have selected to compare.
Below is a look at the overall customer service ratings provided for each company that is being compared:
|Company||Rating||Reviews||Issue Resolution||Reachability||Cancellation||Friendliness||Product Knowledge|
The rankings listed in the table above were calculated from the following ratings:
- eBay has had 1,599 total customer service ratings of which 51 have been positive and 1,548 have been negative. This has resulted in an overall classification of Terrible.
- Facebook has had 3,709 total customer service ratings of which 0 have been positive and 3,709 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time: