Facebook vs Skype

Customer Service Comparisons



Best Customer Service Rating

Skype has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Skype18.76786
Facebook16.803,709

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Skype has had 786 total customer service ratings of which 17 have been positive and 769 have been negative. This has resulted in an overall classification of Terrible.
  • Facebook has had 3,709 total customer service ratings of which 0 have been positive and 3,709 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: