Facebook vs Apple

Customer Service Comparisons



Best Customer Service Rating

Apple has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Apple47.001,023
Facebook16.803,709

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Apple has had 1,023 total customer service ratings of which 133 have been positive and 890 have been negative. This has resulted in an overall classification of Disappointing.
  • Facebook has had 3,709 total customer service ratings of which 0 have been positive and 3,709 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: