DIRECTV vs Time Warner Cable

Customer Service Comparisons



Best Customer Service Rating

DIRECTV has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
DIRECTV44.713,043
Time Warner Cable32.411,887

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • DIRECTV has had 3,043 total customer service ratings of which 405 have been positive and 2,638 have been negative. This has resulted in an overall classification of Disappointing.
  • Time Warner Cable has had 1,887 total customer service ratings of which 121 have been positive and 1,766 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: