DIRECTV vs Time Warner Cable
Customer Service Comparisons
Best Customer Service RatingDIRECTV
has the best overall customer service rating based upon the companies you have selected to compare.
Below is a look at the overall customer service ratings provided for each company that is being compared:
|Company||Rating||Reviews||Issue Resolution||Reachability||Cancellation||Friendliness||Product Knowledge|
|Time Warner Cable||32.41||1,887|
The rankings listed in the table above were calculated from the following ratings:
- DIRECTV has had 3,043 total customer service ratings of which 405 have been positive and 2,638 have been negative. This has resulted in an overall classification of Disappointing.
- Time Warner Cable has had 1,887 total customer service ratings of which 121 have been positive and 1,766 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time: