Today I discovered two unauthorized payments to Zappos on my bank statement, one dated July 19 for $624. The other for $39.95. I called Zappo's customer service. They confirmed that both were unauthorized. However, because the $664 shipment was delivered (only they know where), despite the fact that they made the mistake, they will not return my money until I process the dispute through the bank which will take another 2-3 weeks. Unbelievable! I asked many times to speak with a supervisor and was denied. I am confident I will get my money back in another month or so.