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I bought my boss a charger off of Amazon for his Asus laptop. The charger came in with the incorrect plug size. I contacted Amazon and got my full return. Complete waste of my time. I contacted Asus customer service and was walked through by a representative who asked the model number, certain ID's, and some other information that I truly believed would help accomplish the goal of getting my boss his new charger. I was instructed to get on the Asus website, type in a number and click on the charger for $39.99. I ordered the plug and it was about the size of the one I ordered from Amazon. Now, I have another incorrect charger. I contacted Asus and they were no help, I informed a another customer rep. of this situation and he was no help at all. I was disconnected or hung up on and never received a call back.