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I spoke with Jerome on the phone, to restore internet connectivity. He was patient and upbeat for over 40 minutes, sending me a downgraded version of my router's firmware, and patiently guiding me (several times) on how to bavigate the Android file explorer in my phone to locate, extract, and upload the file. Quite obviously, I could not have done it without him. His positivity, and general ability floored me. Great experience for what is so often such a frustrating situation. So glad I can keep my Asus router working, and return to my internet. JEROME, I thank you!