I was stupid enough to get the extra two year plan thing. Well its been less than 30 days, My receipt is in an email I have to find and the service I got the two warranty thing with needs the receipt as they dont have me in the system after I bought the policy. The store has no customer service dept. NONE. I ended up leaving the store with my failed item (a shredder) and hope to go back tomorrow if I can find my receipt on another system.