An agent, by the name of Ruel in Customer Care, would not give me his Surname or initial, nor his location. He was one of the rudest, unresponsive persons I have ever had the displeasure of encountering in any company I have called on the phone. Please listen to the recording if it is available -- you will be dismayed shocked and embarrassment. After he was unwilling to provide me with any useful assistance, I hung up and redialed and had the great pleasure of reaching David B (please see the high marks and commendations I gave David B). I might add that Ruel refused to connect me with a supervisor and, in fact, said that there was no supervisor, that he was the only person with whom I could speak.