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I had an extraordinary experience with Lorenzo (station 95) yesterday, 1/3/18. I was trying to set up my new Canon printer and was having a lot of problems doing it. I called the Canon Support number and was connected to Lorenzo. He was extremely pleasant, wanted to thoroughly understand my concerns, was one of the most knowledgeable technicians I have "ever" spoken to regardless of the issue or the company I was calling. He walked me through each step in the set-up process and explained why we were doing it. He then went through each step setting up my wireless connection via my smart phone. Once the process was completed, he asked that I run several tests to ensure that each of the printing options I had available to me functioned properly, and they did. He then asked if there was anything else he could do for me, told me not to hesitate to call back at any time if I was having any problems. Then he said it was a pleasure to assist me. He is a real asset to the Canon organization. I told him if I was still in business I would want to hire him. He made such a positive impression on me that I will always look at Canon products first before buying any other brand.