got my refurbished aoc monitor back and seems to work fine so far. it took 8 wks to get my replacement after my initial call to the aoc call center (tech support in fremont, calif). took much longer than you promised. i think you need to improve in that area. special thanks to eric s. (fremont, ca call center) for asking his supervisor for the ok to send me a ups return shipping label. wouldn't have been able to afford to return my defective monitor if it wasn't for you. also, special thanks to romeo ignacio (fremont, ca tech support call center) for getting the request to send a refurbished monitor out to me. spoke to you twice and you were very gracious to me both times. you are a perfect model on how a customer service phone rep should be. thanks again to you both in the bay area.