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I've been sitting on hold for over an hour for the second time in 3 days after I discovered a fraudulent Gamestop charge on my paypal account the day after Thanksgiving. I submitted a dispute claim with PayPal and had it denied for some reason and am now attempting to take it up with Gamestop. I've emailed them twice and received no response. Given the number of "Gamestop customer service sucks" references I've found online, I'm not very hopeful. I guess I'm posting this in hopes that you'll think twice before shopping there. I certainly never will give them $.