Pearl Vision has horrible customer service retention and satisfaction quality. Like other customers on the comment section, I too have been duped by Pearl Vision. My purchased glasses prescription was not correct and did not relieve this until my next visit. The manager gave me some song and dance about my warranty expiring. Well that would have been fine if my original purchase was correct. Now I wasted my annual visit with Pearl Vision and now I have to have my prescription for a new pair filled at another vendor. I will never patronize another Pearl Vision due to their lack of ethics and poor customer satisfaction.