I had a problem with my printer. Stephen at station 232 was great. He was professional, knowledgable and helped get my wireless MP 620 printer up and running quickly. It is so refreshing to make a phone call to technical support and have it be hassel free. I asked Stephen if I could write a note to his boss and he gave me a customer feedback site but I could not log into it so I hope this message gets to Stephen's boss. Stephen 232 is an asset to Canon. Thank you Stephen and Canon.