I placed an preorder on a collectible back in August with an expected release date of September. I contacted them about it and they told me the end of October. Since I ordered this collectible online rather than in store, I was forced to go back and forth with the customer service online via email which took them five days to respond to a simple question of where is my order. Now, I called to see where is my order but it took 30 minutes to get one person to talk to me. Now, I got a lady who was extremely vague about my order and apparently hard of hearing since I had to yell my replies back to her which made me feel uncomfortable. So now, I have no freaking clue of when my order will arrive due to emails taking forever and vague customer service that takes an eternity to respond. This is going to be the last time I will preorder something online from Gamestop.