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*** UPDATE *** 9/12/2017 ... as you can see from my post below, ASUS reached out publicly and asked me to send cases numbers and they would help ... a great ploy for sure but, it is just posturing. To this date they still have done nothing and will probably do nothing. ASUS, I thought; was a good company until I had to try and use customer service and found that I was wrong and had been all along. My many apologies to those that I have recommended and rest assured, I will not recommend ASUS to anyone again and I have purchased my last product from them ... you have been warned about ASUS, stay away from them ...