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They took money out of my account without permission after we cancelled service, we had 40 days to pay them. They took 2 months to refund the amount of money and then charged it to the bill! and to reclaim us as customers offered two $200 Visa gift cards that were never received,they offered $65 a month package I have been charged $150 $85 $250 never ever the 65 that was promised! Supposably they record for customer and quality purposes but can't seem to listen to that recording and do exactly what they said they would!