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After a couple of months my desktop unit would not boot. After multiple attempts to fix it by email over more than a week failed. I was told to ship it for repair on an RMA. Unit came back today - another 2 weeks gone. It boots but the system does not recognize the ssd. Win 10 was installed on the hdd instead. Device Manager does not see the ssd. The service shop sent a printout from their final testing routine. It listed every device and widget (they all passed), but the ssd does not even appear on the testing log. Phone support had nothing to say except to email me another RMA