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it is incredible how the level of customer service has diminished since the takeover by ATT

it has become impossible to converse with the overseas customer servive reps.
their command of clear english is disgraceful,and their ability to solve problems is virtually nil.
as a customer of almost 12 years of uninterrupted service, i am now seeking other services.
HOW SAD THAT YOU TREAT YOUR CUSTOMERS WITH SUCH CONTEMPT !!