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I went to Pearle Vision 12/19/2016 to order glasses, got there around 8:40 p.m. and there was no one in the front area, so I kept saying for three times Hello, Hello, Hello and no one answered. So after a few minutes this lady came out and ask me if I was out here hollering and I said yes. I told her that I was saying hello, because there was no one in the first area. So afterwards she ask me how could she help me, I inform her that I need to order glasses. This she ask me was it going to be through an insurance company and I said yes it's going to be through VSP, this lady start going crazy, she ask me did I think that I would be able to do this and it's a 8:45 p.m. I inform this lady that I was told when I called in that they didn't close until 9:00 p.m. she said that her doors needed to be close at 9:00 p.m. and that she had to be out of there by 9:00 p.m.I kept saying to this women over and over, I'm a customer and I should be served since I was here before 9:00 p.m. Long story short this women never served me. I left that store so disappointed I forgot to get her name, I went into the store to ask the clerk what was her name, she inform me that her name was Maureen.