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My first experience with Firehouse Subs near Cabela's in Gonzales, LA was fantastic. Attentive staff and great food. My second experience at the Siegen Lane, Baton Rouge, LA was quite the opposite. The place had virtually no customers. There were three staff members behind the counter having some sort of private discussion. There was no "I'll be with you in just a minute", nor any acknowledgement at all. After a few minutes we decided to go to another establishment where our patronage was welcome.