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I Had A Lot Of Trouble Redeeming My Gift Card For Switching To Direct Tv. After 12 Hours On The Phone Or Hold Countless Agents That Had No Idea How To Help Me I Finally Reached Jose (in Active Sales) Agent #268047 - He Was Very Nice And Understanding To My Problem And Assured Me That He Was Going To Help Me. He Found The Problem And Escaluated My Issue To A Higher Source. On A Saturday Within 7 Day Steven Agent # 518036 Called Me And Totally Fixed My Issue. I Just Received My Gift Card In The Mail And I Am So Happy That These 2 Men Took The Time To Listen And Help Me. Your Bosses Should Be Proud. Both Of Your Customer Service Skills Went Well Above And Beyond. Thank You So Very Much!