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I've been with Geico for years and never had a bad experience until just recently. Upon getting my car back after a fix from an accident I had, I noticed, at the point of getting an oil change, that the plastic under guard, that covers the underside of the radiator area had not been replaced. Talking to the agent he told me that the reason they didn't replace it was because it wasn't there to begin with. I told him that I picked the broken one up off of the side of the road after the accident and have it. he told me that he would call the dealer where I had it fixed and order a new one. It's been two weeks now and I haven't heard from him and the dealer is ignoring my calls and messages. I feel that the attention to this claim was not as complete as it should have been. Adjuster's name is Brian. Feeling VERY LET DOWN.