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My PC uploaded Windows 10 which I have no idea how to use it. I needed to scan some documents. I didn't know how. So I called Canon Printer/Scanner Helpline. A lovely lady name Barbara came on the phone. She was heaven sent. She was so kind to walk me though every single step without any problem. Canon is very lucky to have her on their staff. She's beyond the best!. I only hope that she can answer all the phone calls from people like me. Thank you Barbara for you assistance. Very much appreciated. Your pal Maria