They will not exchange wrong printer ink purchased because I did not have a receipt. Without a receipt I could only exchange them for the same type? Huh? How does this even make sense? They sent me on a wild goose chase to hunt down my receipt and had to wait days for it to never come. Had to call again and make a second request. Still waiting!! What retailer requires a receipt in todays technological day? I will NEVER do business with them again! So long.. after 20 plus years!