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This comment is regarding a specific individual (Shane, we did not catch his last name) at the REI on Rt 10 in East Hanover, NJ. Shane has helped my husband and myself on two occasions now and is truly excellent. We both work in areas of customer service agree this individual deserves recognition. He was knowledgable about the products (in our case, mainly ski clothes), extremely helpful and went above and beyond to be efficient while we had two kids in tow and meet our needs. We hope this makes its way to him somehow!