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Not a good experience. asked for assembly of my new treadmill. Somebody called and said they would be here on December 15 between 8 and 9 am. and left a phone number to call and confirm. I called the number and there was no option to leave a message to confirm the appointment. I called several times with no result. I call the 800 number for help and all the receptionist could say is that she would have the technician call me. so far no call from the technician. I believe i will return the treadmill and find a different place to buy a treadmill.