As a customer service rep for several years with Directv. I do have to state that calling and verbally abusing an employee is highly illegal. We should press charges for the ptsd it caused from years of verbal abuse. Grow up read your bill, and if you can't read or write you should not have service with any company. People need to be held accountable for all their actions. Furthermore, TV is not a necessity it's a luxury. If you can't afford it disconnect it. Quit playing I'm the victim everyone has trials and tribulations. Adults deal with it responsibly and move on.