I purchased an HP laptop through OfficeDepot.com. The laptop did not meet my expectations. So, I contacted customer service and asked to return it. I was told I would get return instructions via email in a couple of days. When I got the instructions, I was told that a service would pick up the return in a few days. I contacted customer service and told them that I could not stay home from work and wait for a pick up. I asked for a UPS return label so that I could drop off the laptop at a local UPS Store. I was told that they would send me a label in a couple of days. When I received the email, it said that UPS would pick up the return. I called customer service back and told them that I had asked for a return label and that I do not want a pick up. They told me they would send me a label. I did not get a label, and on my fifth call to customer service I was told that they would have someone pick up the return. I told the agent that I had repeatedly said that I do not want a pick up because I will not be home, to which I was told I could leave the return outside my door. I told the agent I was not about to leave a laptop out in the open for anyone to take. A supervisor was supposed to call me back, but did not. I contacted my credit card company.