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Zappos customer service is mind blowing!! I bought a pretty expensive purse from them about a year ago, and it already started falling apart. I had no idea they had a 1 year return policy, but thought I would ask if I could get 50% store credit or anything. I just wanted to give the purse back. They were willing to give me a full refund. I opted for an exchange, as I just wanted a quality purse. I was left speechless with how quickly everything was processed & taken care of. Zappos is the best company I have ever shopped with.