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I used to buy shoes from Zappos all the time, found it easy. Recently, though, my printer broke and when I asked them to mail me a return label it became impossible to get one. Repeatedly they said it was mailed, never arrived. So I am sitting with these shoes for ages now, can't return them because they don't have a store and can't seem to mail a return label to a customer. Will not buy from them again; I never have this problem with, which is also a superior vendor because they offer substantial discounts to return customers. They will eventually drive Zappos out of business.