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Terrible and appalling customer service. I had a treadmill that I bought in a store and had to assemble. A very large part was missing. 7-10 days later it came, with nothing attached to it(which was supposed to come assembled in the box) In short, two months later, I STILL couldn't use it because of more missing parts (3 orders later) Every time they mail you something, no matter how many times they have had to mail you something you have to wait at least 7 days, most of the time more. Ridiculous and horrible communication. DO NOT buy from these people, you will never get what you need when you need it. Service techs were the same-no communication and they will not tell you if they can't make their appointment. The company as a whole is not apologetic in any way, shape or form. I will NEVER buy from them again!