Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.



Thank you for taking the time to bring this comment to our attention.
Please complete the fields below. The only required fields are indicated. We attempt to remove malicious posts within 24 hours.

Today I had both a rep and manager who were totally inept at helping me. The rep could not find the product I had ordered before and the manager said the item they had didn't match what I had ordered before. As it turns out it was the exact same SKU number of my prior order so it was identical. This manager was more concerned with being right than admitting he had made a mistake. This call took up my entire work break and I feel neither one of these Zappos employees should be helping customers with this non customer service approach. Very frustrated and angry this manager kept trying to prove me wrong when he was wrong! Still fuming.