I can't begin to tell you how much I love your customer service policies. I don't want to buy anything online unless I can get it from Zappos! I found the perfect shoes for my daughter's wedding and ordered them five months in advance. My broken foot is still healing and can't yet fit into my regular size. Because I got the shoes from Zappos, I don't need to worry if I need to go up in size to fit my foot if still doesn't fit by the wedding. I may even keep these and also get a larger size just to wear one of each. Only because it's Zappos do I not mind spending more money, because I know I will be getting great deals and service from them for the rest of my life.