The treatment I received from these people was abysmal.
I purchased an exercise bike that had missing pieces, so I phoned them up. I was on hold for two hours and then was told that their customer service line was closed. I tried again the next day. I was on hold for two hours again but this time spoke with someone. They told me I had an older model and they would have to wait a month until they got to parts, which was ridiculous but I had no other option.
I waited that month and tried again. They still didn't have them! At this point I was furious and complained heavily. In the end they ended up opening a sealed box and taking out the parts and sending them to me.
DO NOT BUY FROM THESE PEOPLE. They are simply the worst.