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To Whom It may Concern:
You have an exceptional employee working in Eugene Oregon by the name of Britney Rowe. We were there August 6 unable to fly to San Francisco due to a fire. We were checked in and bags ready for United. Our son Peter Ramseier listed us to go to Salt Lake City on Delta. Britney got our luggage and retagged it to go on The Delta Flight. This was very kind of her for doing that for us and going above and beyond the call of duty. Please give her our heartfelt thanks. Actually our destination was San Diego.
Sincerely Janice and Pierre Ramseier.