I love REI! I only shop for outdoor and fitness things at REI. Everyone that works there (even on their online chat!) is extremely nice and helpful. While their prices may be a little more than others, they have a 100% satisfaction guarantee for as long as you have the product. I had a headlamp that after 6 months randomly stopped working and I took it in to my local store and they gave me my money back! I will always shop at REI!