I work for Directv and yes mistakes are made but in every mistakes are made. I have been subjected to death threats, called names that I did not know existed. My children's lives have been threatened. I have had to stay on the phone for over 45 minutes while I was repeatedly cursed with vulgar names. Wake up, read a a contract, we do not promote any thing that the customer is unaware of. Most people do not read the fine print. Get a magnifying glass, but most of all it is television. After I am cursed repeatedly I wonder how does this person treat his neighbor. The customer services representatives do not deserve the vulgarity that is bestowed on them. I have worked for many businesses and I can honestly say the customers of Directv are the meanest people in the world. It amazes me that after you curse me call my children name tell me to die that then you want a credit.