o2 Customer Service

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3 Negative Comments out of 4 Total Comments is 75.00%.


1 Positive Comment out of 4 Total Comments is 25.00%.

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  • o2

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 3 negative comments (75.00%)
    • 1 positive comments (25.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.0 Issue Resolution
    • 3.8 Reachability
    • 1.0 Cancellation
    • 6.7 Friendliness
    • 6.3 Product Knowledge

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Posted by Anonymous

I was waiting half hour on phone o2 hotline to get served. It was 5 pm on Friday. I cancelled my contract with pleasure.

Posted by MK1975

I have been completely satisfied with the service by O2 until I had to upgrade.
I have been given false promises on the phone with offers of upgrading, decided to upgrade any way despite not honouring the rate I was given first. Then the phone was in stock, then not in stock, then in stock and not in stock. I was promised call backs that didnít happen. The knowledge of their Customer Service is very basic and although polite pretty useless. I have been waiting for my phone since the 5th of July and was told a 2 day delivery. It has taken 3 more calls and 2 chats and I am still waiting. Overall I have spent about 4-5 hours dealing with this if not more.

I have now raised my complaint to a Manager as I was told I would get £3 compensation despite not being able to confirm when my phone would be delivered although she would keep me updated....
Oh and I requested a transcript of my latest chat which I didnt receive via email however I have never received this.... Good thing I saved it!

I am surprised and thoroughly disappointed in the service they have given so far and bearing in mind all their recent coverage issues you would think they would do their best to keep their customers.

Right now I am close to cancelling my account completely due to the service or lack of.

O2 might be more expensive at length compared to others but service is really important to me being a CS Manager and I would have been happy to pay a bit more if I hadnít just gone through all of the above. However right now the fate of my O2 upgrade lies with them...

Go somewhere else if you can as O2 are not worh the hassle and clearly dont care about being loyal to their customers

Posted by Anonymous

I got the number 0844 809 0222 from the O2 website on 20/1/12, and called it to try to get a PAC number, but was informed that this number now belongs to an estate agent

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Posted by Anonymous

today i dealt with a lady from 02 called Divinia Stuurman ventura from South Africa. This lady dealt politely and efficiently and helped me when i phoned up regarding a very large monthly bill. She was patient and explained everything to me fully so that i understood why my bill was as high as it was. She didnt rush me, and stayed on the line until she knew i was happy with everything. This lady is a credit to the company and i would highly reccommend her for any employee's bonus/ reward you may have. Failing that, a little thankyou to her from me would go a long way and may give her some job satisfaction.

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Contact Information
Customer Service
0800 1 313 136
iPhone Customer Service
0844 875 2302
Pay & Go
0844 809 0222
Pay Monthly
0844 809 0202

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