Posted by IT-Guy
Absolutely horrible is a good summary. They completely botched a simple SSL Certificate renewal, even though I spoke with them the day before and they said all was covered. I've been down all day so far. Spoke with support earlier and they assured me accelerated repair process. They lied. 12 hours later and I've just gotten off the phone with a supervisor and they said that they could not accelerate beyond 24 to 48 hours. Just to get an SSL certificate renewed.
This company has gone into the toilet in terms of support. I've got to go look elsewhere. They used to be "inexpensive" but now they're "cheap". Hopefully you understand the difference.