2016 Shopping Web Sites Customer Service Awards



The best customer service for Shopping Web Sites in 2016 was:
Wayfair

The customer service provided by Wayfair in 2016 rated as Disappointing.

There were 33 companies out of 652 in 2016 with a higher rating.

The fact that Wayfair was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Shopping Web Sites.
Wayfair
Shopping Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Wayfair70.2035
Overstock.com60.876
Amazon.com51.0473
Bradford Exchange37.8712
ProFlowers30.4834
Fingerhut29.4010
eBay24.2657
Teleflora20.0016
CheapTickets17.6015
NewEgg.com15.005

Other Companies

The following companies did not receive enough comments for an official rating during 2016: