2016 Power and Utilities Customer Service Awards



The best customer service for Power and Utilities in 2016 was:
Dominion Power

The customer service provided by Dominion Power in 2016 rated as Disappointing.

There were 31 companies out of 652 in 2016 with a higher rating.

The fact that Dominion Power was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Power and Utilities.
Dominion Power
Power and Utilities

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Dominion Power71.008
APS56.008
Atmos Energy44.758
PG&E39.5010
FPL33.4050
Duke Energy28.6334
Xcel Energy24.755
ComEd23.756
Waste Management21.6014
Vectren20.2514
DTE Energy19.009
National Grid18.4011
PSE&G18.4013
OG&E18.0245
Entergy12.6011
Stream Energy11.205

Other Companies

The following companies did not receive enough comments for an official rating during 2016: