2016 Investments Customer Service Awards



The best customer service for Investments in 2016 was:
HR Block

The customer service provided by HR Block in 2016 rated as Disappointing.

There were 24 companies out of 652 in 2016 with a higher rating.

The fact that HR Block was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Investments.
HR Block
Investments

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
HR Block78.0211
JP Morgan Chase74.2510
USAA57.4718
Allstate52.8813
TD Bank46.7516
Edward Jones45.4010
Chase42.0517
Regions Bank39.806
PNC Bank32.4025
Wells Fargo29.6317
Quicken Loans27.405
Citizens Bank26.609
HSBC24.8127
Prudential24.755
Merrill Lynch24.606
Navy Federal Credit Union23.758
Bank of America23.6760
BB&T23.4730
Berkshire Hathaway23.006
Citibank22.7541
MetLife21.506
Union Bank21.009
Cigna20.8027
Vanguard20.8014
SunTrust19.808
Ally Bank18.8011
John Hancock18.007
US Bank12.007
Fifth Third Bank10.007

Other Companies

The following companies did not receive enough comments for an official rating during 2016: