2016 Insurance Customer Service Awards



The best customer service for Insurance in 2016 was:
JP Morgan Chase

The customer service provided by JP Morgan Chase in 2016 rated as Disappointing.

There were 26 companies out of 652 in 2016 with a higher rating.

The fact that JP Morgan Chase was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Insurance.
JP Morgan Chase
Insurance

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
JP Morgan Chase74.2510
Safeco60.897
USAA57.4718
AAA56.5877
Allstate52.8813
TD Bank46.7516
State Farm45.6422
Edward Jones45.4010
Aflac44.0914
Chase42.0517
Geico34.4619
PNC Bank32.4025
Wells Fargo29.6317
AARP29.0817
Asurion27.4033
Aetna26.7621
Citizens Bank26.609
HSBC24.8127
Prudential24.755
Navy Federal Credit Union23.758
BB&T23.4730
Kaiser Permanente22.8020
Citibank22.7541
Humana22.5523
MetLife21.506
United Healthcare20.9330
Cigna20.8027
Vanguard20.8014
SunTrust19.808
Blue Cross Blue Shield of Florida18.6016
John Hancock18.007
Anthem Blue Cross14.8014
US Bank12.007
Fifth Third Bank10.007

Other Companies

The following companies did not receive enough comments for an official rating during 2016: